![]() ![]() ![]() Since then I have managed to contact Sonos support on the phone, they went through an attempted factory restore and have now already confirmed a faulty Arc and replaced it. My router is a UK Sky Q. I did send diagnostics when I submitted a replacement request. The Arc just had a consistent, flashing white light and never anything else. If you have other concerns, feel free to reach A For the record I have 2 surround set ups (Play Bar, Sub and 2 Play1’s) plus 2 Play 1’s and a Move, all in separate rooms. Here’s how to take a diagnostic: Settings > Help & Tips > Submit Diagnostic. ![]() If we have an existing Sonos system prior to the Arc, I would also want you to take a diagnostic of your Sonos system. I would also like to know what color of the led light the Sonos arc has currently and your router’s model as well. If you’re unable to connect, private message me the email address both of you used to register the Sonos products with and I’ll take a I would like to know if there’s already a Sonos system set up prior to the Sonos Arc. So, I can take a closer look at the Sonos system. Once connected, take a diagnostic and reply with the confirmation number in this thread. Hi Ed sorry for the late response, thank you for reaching out and welcome to the Ed, I would like both of you to download the Sonos S1 app and try to reconnect to the Sonos system. If you have other concerns, feel free to reach out. Here’s how to: Settings > Help & Tips > Submit Diagnostic. If you’re using both, please take a diagnostic on both Apps, So we can take a closer look. Here’s how to: Settings > Help & Tips > Submit I will ask a few questions, Are you still using just the S1 app or both S1 and S2? Reply with the confirmation numbers indicating each. Please take a diagnostic while disconnected then take another when you reconnect. The Sonos app will ask for the Wifi name and password so have it handy.Īfterward, disconnect the Ethernet cable and wait for a few minutes for the system to connect to the Wifi, then take a I would like to take a closer look at both states. Here’s how to do wireless setup: Settings > System > Network > Wireless Setup. Here’s how to remove known networks: Settings > System > Network > Networks > then remove all networks. Once you're connected back to the System, take a diagnostic and save the confirmation number. Here’s how to: Settings > Help & Tips > Submit Diagnostic.Īfterward, we need to remove all known networks of the Sonos system then do a Wireless Setup. I would like you to reconnect the Play:1 to the router. Hi C., thank you for reaching out and welcome to the community C. and C., since you’re able to connect via Ethernet connection. ![]()
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